A voter writes in:
Mayor Menino claims this morning that his $5 million computer system improves speed of reacting to citizen inquiries.
But city agencies often ignore inquiries altogether, never putting them into the tracking system to begin with.
The only way to honestly portray City responsiveness is to track and report every single call that comes in. But the way it is now, City employees fabricate good statistics for themselves – and their departments – by never tracking the ignored requests at all.
According to the latest study by CommonWealth Magazine, 14 City agencies never responded to the magazine’s inquiries, including: Public Health Commission, Emergency Shelter Commission, Police Department, and the Mayor’s Office. And look what happened to the inquiry to Boston’s chief information officer, asking why 14 agencies never answered at all? It, too, went unanswered.