I was in to get a building permit yesterday, and all the new city building department computers were down. They all know me and when asked "How often does this happen" they reluctantly gave vague answers like "not very often".
One of the head guys at ISD told me that the computer system is 2 years behind schedule, and building inspectors have told me they think the system is terrible.
The problem with a Mayor for life is that there is no sense of urgency to get things done. Four years ago Menino, Yoon and others were promising to streamline the building permit process. Well now there are two more steps involved that we didn't have 4 years ago.