One of the many, many ways that Menino takes care of his own, to the detriment of the general public is in how you can pay your real estate taxes in Boston.
The city clearly has the intellectual capacity to allow you to pay for things online with credit cards. For example, you can pay your parking tickets online with Visa and Mastercard.
But, for some reason you can't pay your real estate taxes with your credit card online. BUT, if you go down to City Hall and pay in person you can charge the taxes on your credit card. Why would you want to do this? To get the miles or cash back, and to save one credit cycle worth of interest on your money. Today I got over 7,000 miles, more than a round trip ticket to England. Pay your taxes all year and you might get a free vacation ticket.
Now, who do you think is likely to pay their taxes at City Hall? City Hall employees I would bet who are already there for work. I told the teller that when I'm Mayor I will allow people to pay taxes online, or not allow payments by credit card so that we don't lose the processing fee. She said "you just lost my vote, if you bring efficiency to City Hall I will be out of a job." What she doesn't understand is that I want to bring efficiency to City Hall so that I can get that teller to do something more constructive like teach children, fix our parks, etc. Efficiency doesn't mean eliminating positions it means getting more done with the same amount of money.